Returns & Exchanges

At Online Door Store, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all standard-sized internal and external doors. Please ensure items are returned in their original packaging and have not been modified or hung.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email or our online portal with your order number and the reason for the return to receive an authorization code.

• 2.
  Prepare Your Item

  Carefully repackage your door in its original protective wrapping and secure it to a pallet if necessary to prevent damage during transit.

• 3.
  Schedule Collection

  Once your return is authorized, we will arrange for a specialist courier to collect the item from your property at a scheduled time that suits you.

• 4.
  Inspection and Refund

  After our warehouse team inspects the door for any signs of use or damage, we will process your full refund to your original payment method within 5-7 working days.